Using the webstore

How can I see the item prices?
Login to see pricing. If you are not registered you can register here.

I have forgotten my password, what should i do?
Please use the 'forgotten password' feature on the login page. If this does not work then please contact us.

Who can register?
Both trade and retail customers can register. We require that trade customers provide their company name and a registered Australian Business Number (ABN) if located in Australia.

How can I become a member?
Please fill out and submit the registration form. Trade applications will be contacted by a representative. All applicants will be provided immediate access to retail prices and emailed a login confirmation. Please ensure that your contact details are up accurate to avoid disappointment.

I have registered but I did not receive a login.
If you have yet to recieve a login or have time restraints, please contact us. Please do not attempt to register more than once. Trade registrations will be reviewed and provided trade pricing on approval by the next business day.

Where do I find your terms & conditions?
Please click here to visit our terms & conditions.

Can I order if I live outside of Australia and New Zealand?
We are currently only supplying Australia and New Zealand at this time. Please stay tuned as we expand our shipping destinations.

What are my payment options?
MasterCard Visa and now Paypal

How do I see the available colours?
Matrix items have a button which can be found when you click to view an item. Click on this button once to open. Each colour will have a colour number to be used when ordering.

Please note: your browser may auto-resize the image to fit into the browser window. If this is the case, click on the image to enlarge it to full size.

How do I read the ribbon reference numbers?
Our ribbons are organised into the following format:

Reference: The reference is the 'style number'. eg. "422" = satin.

Length: This is the length of the ribbon roll in metres. eg. 25m.

Width: This is the width of the ribbon. eg. 10mm

Colour: This is the unique number allocated to the colour of each ribbon. eg. 201 (white)

Many items consist of the parent item (REFERENCE number and the LENGTH of the roll. eg. 422-25m) plus the choice of width and colour options.

However, some items are set up on their own. (eg. 450-25m-10mm-10). These items will not have options.

How do I read the decorations reference numbers?
Our decorations are organised the following format:

Reference: The reference number is the unique identification number given to each 'style' of decoration. eg. 2462 = Organza Bonbonniere.

P: The 'P' refers to 'pieces', the amount of decorations that come in one pack. eg. 10 pieces in one pack.

Colour: This is the unique number allocated to the colour of each decoration. eg. 001

What does ' In Stock - Shipped within 24 hours' mean?
' In stock' items are located in our Richmond warehouse in Melbourne. In Stock items can be shipped within 24 hours of submitting your purchase.

What does 'Stock on re-order.' mean?
The 'stock on re-order' message will appear when an item that is kept in stock has all sold and is in the process of being replenished. An estimated time of arrival will be provided upon purchase.

What does 'This is a Special Order item.' mean?
A 'Special Order Item' is not stocked in our Melbourne Warehouse. We order this in especially for you. Please allow 2-3 weeks for delivery of these items. An estimated time of arrival will be provided on purchase of special order items.

Is there a minimum order quantitiy (MOQ)?
Items that have a minimum order quantity will have the 'MOQ' displayed when viewing the item. If you select a quantitiy below the MOQ, a message will notify you that the quantity in your cart has defaulted to the minimum order quantity. You need to order in multiples of the MOQ

Shipping methods