Where can I buy satin / grosgrain / organza ribbon online?
Click through to our ribbons & trims section to get started finding what you're looking for.
Can I buy ribbon and decorations at wholesale?
Wholesale pricing is available for ABN holders. Please include your Business name and ABN when filling out the registration form. You will be granted wholesale access usually within 24 hours.
What is custom printed ribbon?
Custom printed ribbon is our premium service where we can put your logo or business name onto beautiful double sided satin or grosgrain ribbon. Brands such as Seek, LinkedIn, Myer, Marie Claire and Grazia have used our custom printed ribbon. Brand your business like the professionals today. Request a quote here.
How much is printed personalised ribbon?
Request a quote here and we will be in touch with you, usually within 24 hours
Where can I find your Christmas / Easter / Mother's Day / Valentine's Day / Wedding ribbons and decorations range online?
You can find product for seasonal occasions in the Shop By Occasion page. If a seasonal event is not there, it is not yet online, but be sure to check back periodically as new ranges launch frequently. Get in touch with us if you have any more questions!
Does A. MacDougall have a showroom?
Our showroom is available only to trade customers and has a $100.00 minimum order spend. We are located at 9 Cremorne St, Richmond VIC 3121. Enter from Stephenson St. Business hours are 9:00 am to 5:00 pm, Monday to Friday excluding public holidays. Call 1300 888 047 to make an appointment today.
Can I get ribbon samples?
Ribbon samples are available only to trade customers. You must be registered and the holder of a current active ABN. Get in touch with us via email: email@example.com or call 1300 888 047
Can I get a bulk ribbon or decorations discount?
Fill out our bulk buying enquiry form and we will get in touch with you shortly, usually within 24 hours.
Using the webstore
I have forgotten
my password, what should i do?
Please use the 'forgotten password'
feature on the login page. If this does not work then please contact us.
Both trade and retail customers can register. We require that
trade customers provide their company name and a registered Australian Business
Number (ABN) if located in Australia.
Please fill out and submit
the registration form.
Trade applications will be contacted by a representative. All applicants will be
provided immediate access to retail prices and emailed a login confirmation.
Please ensure that your contact details are up accurate to avoid
I have registered but I did not receive a login.
If you have yet to recieve a login or have time restraints, please contact
us. Please do not attempt to register more than once. Trade registrations will
be reviewed and provided trade pricing on approval by the next business day.
Where do I find your terms & conditions?
Please click here to visit our terms &
Can I order if I live outside of Australia and New
We are currently only supplying Australia and New Zealand at
this time. Please stay tuned as we expand our shipping destinations.
What are my payment options?
MasterCard Visa and now Paypal
Our promise to you.
We confirm your order ETA
within 24 hours via email or phone. If items are in stock, we will despatch
within 48 hours. Please allow a period of up to 3 weeks for "special order"
items to be delivered. Please ensure that your contact information is up to
How do I see the available colours?
button which can be found when you click to view an item. Click on this button
once to open. Each colour will have a colour number to be used when
Please note: your browser may auto-resize the image to
fit into the browser window. If this is the case, click on the image to enlarge
it to full size.
How do I read the ribbon reference
Our ribbons are organised into the following format:
Reference: The reference is the 'style number'. eg. "422" = satin.
Length: This is the length of the ribbon roll in metres. eg. 25m.
Width: This is the width of the ribbon. eg. 10mm
This is the unique number allocated to the colour of each ribbon. eg. 201
Many items consist of the parent item (REFERENCE number and the
LENGTH of the roll. eg. 422-25m) plus the choice of width and colour
However, some items are set up on their own. (eg.
450-25m-10mm-10). These items will not have options.
How do I read the
decorations reference numbers?
Our decorations are organised the
Reference: The reference number is the unique identification number
given to each 'style' of decoration. eg. 2462 = Organza Bonbonniere.
P: The 'P' refers to 'pieces', the amount of decorations that come in
one pack. eg. 10 pieces in one pack.
Colour: This is the unique
number allocated to the colour of each decoration. eg. 001
' In Stock - Shipped within 24
' In stock' items are located in our Richmond warehouse in
Melbourne. In Stock items can be shipped within 24 hours of submitting your
What does 'Stock on re-order.' mean?
The 'stock on
re-order' message will appear when an item that is kept in stock has all sold
and is in the process of being replenished. An estimated time of arrival will be
provided upon purchase.
What does 'This is
a Special Order item.' mean?
Order Item' is not stocked in our Melbourne Warehouse. We order this in
especially for you. Please allow 2-3 weeks for delivery of these items. An
estimated time of arrival will be provided on purchase of special order
Is there a minimum order quantitiy (MOQ)?
have a minimum order quantity will have the 'MOQ' displayed when viewing the
item. If you select a quantitiy below the MOQ, a message will notify you that
the quantity in your cart has defaulted to the minimum order quantity. You need
to order in multiples of the MOQ
| Regular Post eParcel service
* Delivery times are from the day of dispatch.
- Melbourne/Sydney/Canberra/Adelaide: 1-2 days*
Brisbane/Country Victoria: 2-3 days*
areas: 3-5 days*
- Parcel tracking
- Signature on
- If unable to be delivered, you can pick up at your
Australia Post outlet
- 'Proof of delivery' available if
are dispatched within 24 hours.
| Express Post
- Next day delivery in the Express
- Signature on delivery is not offered on this service